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Fatal error when starting program. License_error

Posted 1 janv. 2018, 17:58 UTC−5 2 Replies

Abdul Hakim Norazman
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Hi,

Whenever I try to run COMSOL Multiphysics, a fatal error occurs: License_error.

I've attached screenshots of the error pop-up, logs file, notepads in the logs file, license details and a possible solutions page.

I have tried the solutions on said page and reinstalled COMSOL. Nothing's working out.

Any ideas?

2 Replies Last Post 2 janv. 2018, 12:44 UTC−5
Jeff Hiller COMSOL Employee

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Posted: 7 years ago 2 janv. 2018, 08:00 UTC−5
Updated: 7 years ago 2 janv. 2018, 08:04 UTC−5

Hello Abdul Hakim,

The error messages suggest that you are trying to install version 5.3a with a version 5.3 license.dat file. Make sure to use the version 5.3a file that was sent to the point of contact of record for your license.

On a networked license, the license file needs to be updated both on the clients and on the license server.

Best regards,

Jeff

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Jeff Hiller
Hello Abdul Hakim, The error messages suggest that you are trying to install version 5.3a with a version 5.3 license.dat file. Make sure to use the version 5.3a file that was sent to the point of contact of record for your license. On a networked license, the license file needs to be updated both on the clients and on the license server. Best regards, Jeff
Abdul Hakim Norazman
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Posted: 7 years ago 2 janv. 2018, 12:44 UTC−5

Hello Abdul Hakim,

The error messages suggest that you are trying to install version 5.3a with a version 5.3 license.dat file. Make sure to use the version 5.3a file that was sent to the point of contact of record for your license.

On a networked license, the license file needs to be updated both on the clients and on the license server.

Best regards,

Jeff

This has solved the error above. Thanks Jeff for your help!

>Hello Abdul Hakim, > >The error messages suggest that you are trying to install version 5.3a with a version 5.3 license.dat file. Make sure to use the version 5.3a file that was sent to the point of contact of record for your license. > >On a networked license, the license file needs to be updated both on the clients and on the license server. > >Best regards, > >Jeff This has solved the error above. Thanks Jeff for your help!

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