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istallation problem

Posted 23 avr. 2010, 16:07 UTC+2 3 Replies

Antonio blabla
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hi all,

when i insert the comsol dvd and the setup starts, instantly it appears the blue frame of windows with the following statement:

STOP c000021a the windows subsystems is finished with an unexpected error...

my OS is windows xp professional, i have avira antivir as antivirus and online armor as firewall.

thank you
3 Replies Last Post 25 avr. 2010, 00:22 UTC+2
Ivar KJELBERG COMSOL Multiphysics(r) fan, retired, former "Senior Expert" at CSEM SA (CH)
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Posted: 1 decade ago 23 avr. 2010, 17:14 UTC+2
Hi

if its truely a good genuin DVD that should not happen, but with todays antivir and updates of updates of security patches one never knows, I remember that with Vista, my first installation of COMSOL 3.4 I believe, from the DVD (at the conference) also ended in a blue screen, that was also linked to some of these security settings of the OS

Normally "Support" is there for those issues

Good luck
Ivar
Hi if its truely a good genuin DVD that should not happen, but with todays antivir and updates of updates of security patches one never knows, I remember that with Vista, my first installation of COMSOL 3.4 I believe, from the DVD (at the conference) also ended in a blue screen, that was also linked to some of these security settings of the OS Normally "Support" is there for those issues Good luck Ivar
Antonio blabla
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Posted: 1 decade ago 23 avr. 2010, 22:36 UTC+2
the error in the blue screen is:

STOP: c000021a
the error in the blue screen is: STOP: c000021a
Antonio blabla
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Posted: 1 decade ago 25 avr. 2010, 00:22 UTC+2
the problem was i had windows xp professional without service pack 3...
the problem was i had windows xp professional without service pack 3...

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