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Installation issue

Posted 4 juil. 2021, 13:43 UTC−4 Installation & License Management Version 5.6 2 Replies

Khaled Youssef
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Hi, I am trying to install the COMSOL 5.6 and I ran into the following error whenever the installation reaches the download page. "Error downloading file. Received fatal alert: handshake failure" I downloaded the complete version as recommended from the website and I sucessfully installed it but I cannot check for updates. Whenever I check for updates, I run into the same error. I have the GUI issue mentioned in this discussion forum "https://www.comsol.com/support/knowledgebase/1285". The solution requires updating the software but I cannot update it due to the above issue. Your help is much appreciated.

Thanks,

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2 Replies Last Post 20 juil. 2021, 02:21 UTC−4
Jeff Hiller COMSOL Employee

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Posted: 3 years ago 6 juil. 2021, 08:49 UTC−4
Updated: 3 years ago 6 juil. 2021, 09:37 UTC−4

Hello,

The latest version is 5.6 Update 2 and it includes Update 1, so, instead of updating from the original 5.6 to 5.6 Update 1, you could try installing the latest version and then continuing with the instructions from the knowledge base entry you pointed out.

Best regards,

Jeff

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Jeff Hiller
Hello, The latest version is 5.6 Update 2 and it includes Update 1, so, instead of updating from the original 5.6 to 5.6 Update 1, you could try installing the latest version and then continuing with the instructions from the knowledge base entry you pointed out. Best regards, Jeff
Khaled Youssef
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Posted: 3 years ago 20 juil. 2021, 02:21 UTC−4

Thank you, it worked.

Thank you, it worked.

Note that while COMSOL employees may participate in the discussion forum, COMSOL® software users who are on-subscription should submit their questions via the Support Center for a more comprehensive response from the Technical Support team.

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