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Licens error

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Hi! Can someone please help me with this. I keep getting this error, when I try to run comsol?

License error: -5. No such product exists. No such feature exists. Feature: COMSOL License path: C:\Program Files\COMSOL\COMSOL56\Multiphysics\license\license.dat; FlexNet Licensing error:-5,414

The file is there and there is no firewall blocking. Hope someone can help. it is quite urgent. Been trying to fix it for so long.


1 Reply Last Post 24 avr. 2021, 20:33 UTC−4
Robert Koslover Certified Consultant

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Posted: 3 years ago 24 avr. 2021, 20:33 UTC−4

Hi Isra. You should contact the Comsol folks directly on this! They've always been very responsive to me whenever I had any issues with licensing or installation. You can reach them online right now by submitting a request at: https://www.comsol.com/support . Or, you might want to call your sales representative directly. See https://www.comsol.com/contact . For other countries than the USA, see https://www.comsol.com/contact/offices . I am very confident that they can help you solve your problem.

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Scientific Applications & Research Associates (SARA) Inc.
www.comsol.com/partners-consultants/certified-consultants/sara
Hi Isra. You should contact the Comsol folks directly on this! They've always been very responsive to me whenever I had any issues with licensing or installation. You can reach them online right now by submitting a request at: https://www.comsol.com/support . Or, you might want to call your sales representative directly. See https://www.comsol.com/contact . For other countries than the USA, see https://www.comsol.com/contact/offices . I am very confident that they can help you solve your problem.

Note that while COMSOL employees may participate in the discussion forum, COMSOL® software users who are on-subscription should submit their questions via the Support Center for a more comprehensive response from the Technical Support team.