COMSOL, Inc is seeking a full-time Help Desk Administrator to join our IT team in our Burlington, MA office. The candidate will need a strong general skill set and will assist in maintaining desktops, laptops, and some server-class machines for our local and global offices. The daily routine will consist of both help desk and system administration duties focused on best practices and the overall improvement of the current infrastructure. Proven experience with help desk/system administration field is required. Additionally, having dev-ops experience and mindset is a plus with respect to scripting, automation on open source systems as well as Windows including but not limited to PowerShell, bash, and PHP scripting. This position will report to the VP of Global IT.

Essential Duties and Responsibilities

• Provide internal technical computer support for the US offices, consisting of various operating systems such as Windows, Mac and Linux.
• Respond to user queries via phone, email, chat or in-person regarding IT issues and provide timely and effective solutions.
• Provide end user support for software problems including operating systems, application software and productivity tools, such as Microsoft Office.
• End user support for hardware problems with a variety of devices including but not limited to computers, printers and wireless devices.
• Configure and installing laptop and desktop computers, phones and network. Knowledge of how to image computers is required, Windows system builds imaging and automation.
• Monitor and acknowledge new support requests and recording activities using the IT help desk ticketing system; determine whether the support requires immediate or planned action, involving IT team or consultants as appropriate.
• Develop a knowledgebase to leverage problem resolutions for repetitive support issues, and to provide self-service assistance to end users.
• Maintain patch management across all corporate-managed systems.
• Remote access support: Support VPN, Remote Desktop, and VNC.
• Maintain and update both local phone systems and via corporate UcaaS solution.
• Manage system alerts and notifications appropriately, and respond accordingly through global ticking system.
• Ensure that all designated software is properly running across all endpoints.
• System documentation with a consultative mindset and periodic system reviews and recommendations.
• Communication with users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Collaborating with COMSOL Global IT team and established network specifications throughout COMSOL offices, Deployed AD-based user access & identity, File services, Information, and security requirements.
• Good call handling skills to assist EMEA, US, and APAC users with any IT-related issues.
• Working closely with vendors as needed.
• Spearheading inventory control measures using an Inventory system to replenish and maintain IT equipment, supplies, tools, and replacement parts.
• Analyzing issues and working on business-critical applications example: JIRA, Confluence, MS Office
• Coordinating with management to plan, develop, align and execute strategies for virtualization or other projects.
• Ability to work with Linux and Macintosh operating systems to aid the development and testing environment.
• Attention to detail with respect to both time and project management is a must.

Additional Duties and Responsibilities

• Improve user experience, perception, and satisfaction.
• Fast turnaround of user requests.
• Ability to work in a team and communicate effectively.
• Ability to demonstrate tact and sensitivity in user communications projecting a positive image.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal, oral, and written communications skills.
• Excellent organizational and follow-up skills with strong attention to detail.
• Consultative and documentation oriented.
• Detail-oriented with attention to time management, processes, and procedures.
• Other duties as assigned by manager.

Requirements

• Bachelors degree in Information Technology, Computer Science, or related field preferred.
• 1-2 years proficiency in a helpdesk or systems administration role
• 1-2 years of Windows experience, specifically with Windows Server and Active Directory.
• Knowledge of Active Directory design and methodologies and best practices.
• Analytical/technical mindset with willingness to think outside the box for the solution.
• Excellent interpersonal skills including verbal and written communication, teamwork, and issue resolution.
• Accountable, with a problem-solving mindset, highly self-motivated, and self-directed.
• Certifications such as CompTIA A+, CompTIA Network+ or Microsoft certifications are desired.
• Current eligibility to work in the U.S. No sponsorship for employment-based visas will be offered for this position.

About COMSOL

COMSOL is the leading innovator of multiphysics software for research and development (R&D). Our products are continuously pushing the boundaries of computer-aided engineering (CAE), so that our customers can solve challenging science and engineering problems and develop better products, faster.

The COMSOL product family enables our end users to solve even the most sophisticated science and engineering problems, thanks to our intuitive and flexible graphical user interface. We create the tools that drive new breakthroughs in physics and engineering — and we love what we do.

Working at COMSOL

The Burlington, MA, location is spacious, bright, and comfortable. Our kitchens are always stocked with fresh fruit, tea, and coffee. Employees enjoy a casual dress code, relaxed atmosphere, and free gym access. Our office is in an easy-to-find central location and we are within walking distance of many restaurants and the Burlington Mall.

The COMSOL Group is a fast-growing, high-tech engineering software company that was founded in Stockholm, Sweden, in 1986 and has grown to include 17 offices and a distributor network throughout the world.

At COMSOL, Inc., we offer our employees:

• Health and 401(k) plans with a company match and other benefits.
  
• A spacious, bright, and comfortable office with private workspaces.
  
• A surrounding office park with onsite restaurants, hotels, bars, and a free fitness center with workout classes.

COMSOL is an Affirmative Action/Equal Opportunity Employer.

Salary range: $55k-75k commensurate on experience.

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Cover Letter, CV, and University Grades Attachment(s) Cover Letter

Optional Equal Opportunity and Affirmative Action Information COMSOL is an Affirmative Action/Equal Opportunity Employer. Any information you volunteer below is for compliance with government regulations and guidelines only. Ethnicity I prefer not to self-identify at this time White Hispanic/Latino Asian African-American Pacific Islander American Indian Multiple Other Gender I prefer not to self-identify at this time Male Female Non-Binary Veteran I prefer not to self-identify at this time Protected Veteran Not a Protected Veteran Protected Veteran Definition Disabled Veteran (1) A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs, or (2) A person who was discharged or released from active duty because of a service-connected disability. Active duty wartime or campaign badge veteran A veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. Recently Separated Veteran Any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty. Armed Forces Service Medal Veteran A Veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. COMSOL is a federal contractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. To do this, we must ask applicants if they have a disability or have ever had one. Completing this form is voluntary. I certify that I have read the "Voluntary Self-Identification of Disability" form and understand the options below represent the selections on that form. Voluntary Self-Identification of Disability I do not want to answer Yes, I have a disability, or have had one in the past No, I do not have a disability and have not had one in the past COMSOL is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need special assistance or an accommodation while seeking employment, please call: (781) 273-3322 or send an email to HR-US@comsol.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.